Sales
Bigin by Zoho CRM for small teams in Indonesia
Bigin by Zoho CRM is Zoho's CRM designed for small businesses. It offers visual pipelines, contact and company records, email, WhatsApp and basic automation, without the complexity of a large-scale CRM. It suits teams still working in spreadsheets or chat. Indokrisna handles set-up, contact migration, integrations and training, and plans the path to Zoho CRM as your business grows.
Who it is for
Small businesses and compact sales teams that want to move from spreadsheets and chat to a tidy pipeline, without the complexity of a large-scale CRM.
You sign up directly on Zoho's site. Your account is linked to Indokrisna as your partner.
What we implement
- Design of pipelines and Team Pipelines around how your team sells
- Configuration of custom fields, web forms and follow-up automation
- Migration of contacts, companies and deals from spreadsheets or other apps
- Connecting email and WhatsApp Business, including message templates
- Integration with Zoho Books, Zoho Desk, Zoho Campaigns and Zoho Forms
- Set-up of users, roles and access rights
- User training and planning of the upgrade path to Zoho CRM
Local requirements
Ready for Indonesia
WhatsApp Business
The paid Bigin editions can connect to WhatsApp Business. We help with account set-up and prepare the message templates that Meta must approve.
Labels and terms in Bahasa Indonesia
We adjust pipeline, stage and field names to the terms your team uses.
Multi-currency
The Premier and Bigin 360 editions support multi-currency. Zoho bills subscriptions under Zoho's own terms.
Migration from spreadsheets
Contacts and deals from Excel or CSV files are mapped, de-duplicated and test-imported before use. Read more
Integration with Zoho Books and Zoho Desk
Bigin can connect to Zoho Books for estimates and invoices, and to Zoho Desk to see service tickets.
Who is Bigin for?
Bigin fits when your sales team is small, your process is simple, and the first goal is to stop losing leads in spreadsheets or chat. Bigin puts contacts, companies, deals, activities, email and WhatsApp conversations into one pipeline view. For a fuller discussion, read Hal-hal yang perlu diketahui sebelum memakai Zoho Bigin and Bigin Indonesia (both in Indonesian).
Features we configure
| Area | What it covers |
|---|---|
| Pipelines | Visual pipelines per part of the business; Team Pipelines in the paid editions |
| Contacts | A 360-degree view of each customer, with tags and notes |
| Communication | Email, mass email, calendar, WhatsApp Business, calls |
| Automation | Workflows for follow-ups, assignment and email sequences |
| Mobile apps | iOS and Android apps, including a business card scanner |
| Integrations | Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Forms, Google Workspace, Microsoft 365 |
Limits on records, pipelines and automation differ by edition. We compare them with your data volume before you choose an edition.
Bigin or Zoho CRM?
| Consideration | Bigin | Zoho CRM |
|---|---|---|
| Team size | Small businesses | SMEs through to large sales organisations |
| Sales process | Simple, one or a few pipelines | Multi-step, with Blueprint and approvals |
| Customisation | Custom fields and basic automation | Deeper, including Canvas and client script |
If your process becomes more complex, Bigin data can be moved to Zoho CRM. We help plan that move from the start, including the limits of the Zoho CRM edition that will apply.
How Indokrisna works
We begin with a short session on how your team sells and follows up leads, then configure pipelines, migrate data, connect email and WhatsApp, and train users. See our implementation services and training and support. To choose between Bigin and Zoho CRM, complete the Fit Guide or request a quotation.
What to prepare before we start
Prepare your current list of contacts and deals, for example in Excel or CSV, and an outline of your sales stages. If your team sells over WhatsApp, also prepare a Facebook Business Manager account and a number not already used on another WhatsApp product.
Which edition fits?
We do not show prices here because licences and implementation scope depend on your needs.
Related articles
Articles are available in Bahasa Indonesia.
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Read moreFrequently asked questions
What is Bigin and who is it for?
Bigin is Zoho's CRM for small businesses that want leads, contacts and customer conversations organised in one place. Its interface is lighter than Zoho CRM. It suits teams still using spreadsheets, notes or separate chat apps.
What is the difference between Bigin and Zoho CRM?
Bigin is simpler and aimed at small businesses. Zoho CRM offers a multi-step sales process, automation, access roles and deeper customisation. Many teams start on Bigin and move to Zoho CRM when their process becomes more complex.
Can Bigin connect to WhatsApp?
Yes, in the paid editions. An administrator connects WhatsApp Business from the Channels menu. You need a Facebook Business Manager account and a number registered for the WhatsApp Business API. Messages you start must use templates approved by Meta.
Can Bigin work in currencies other than Rupiah?
Yes, but multi-currency is only in the Premier and Bigin 360 editions. You set a home currency and pick the currency on each record. Zoho bills subscriptions under its own terms, and Indokrisna explains how this applies when we quote.
Can we move Bigin data to Zoho CRM later?
Yes. Zoho provides an Upgrade to Zoho CRM feature that moves users, companies, contacts, pipelines, stages, activities and notes. Add-ons do not move, and the limits of the chosen Zoho CRM edition still apply. Indokrisna helps plan it.
How much does a Bigin implementation cost?
Cost depends on the edition, the number of users and the implementation scope, such as the number of pipelines, integrations and the volume of data to migrate. Contact us for a quotation after a short requirements session.
Ready to talk about what you need?
Tell us which process you want to fix. A consultant will respond.